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I've found many others that have experienced the same problem and Samsung's answer is $85+shipping to fix an issue they created.Don't do it. My 12month old P1500 player is completely dead due to a firmware update that Samsung recommended. Save your money, do not purchase a Samsung Blu-Ray. Just google the blu-ray player and check out the issues. Buy another brand.
The only regret was that I should have gotten the one with Netflix built into it. This is a great little player for the price. Still though, the video and sound quality are ideal.
of course samsung will fix it for a price. this player lasted 4 months, just long enough to be out of the warrenty period. not worth the money unless you want to buy another one in four months.
Please learn from my mistake, save yourself the time, money, energy, frustration and a shaking of your faith in humanity and don't bother considering this thing (or any other Samsung product for that matter). I recommend having a bottle of gin handy. If you opt to ignore my advice and purchase this future paperweight, just wait until your first experience with Samsung customer service. Between what I'm ashamed I paid for this abomination and what Samsung had the nerve to try to charge me for the repair I could have purchased a higher end unit from a reputable company who's not ashamed to stand behind their product. Everything was fine up until about the time the 90 day warranty expired at which point this worthless pile of horse dung began to overheat and skip during playback. The problem got progressively worse and now I can't make it through any movie without stopping halfway through and giving the "player" a chance to cool off. If they had opened our conversation with "We've already got your money and if you weren't smart enough to check around and find out what kind of company we are, well, then that's just your fault." it would have ended the exact same way in a whole lot less time.
But we learned through frustration that you have to update the firmware for the player to be compatible with many of the newer blu-ray discs. We are pleased with the quality and performance of the player. Directions are available on the Samsung website.
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